Refund policy

1. Overview

This Cancellation & Refund Policy outlines how you can cancel or seek a refund for a product/service purchased through our Platform.

2. Order Cancellations

Cancellations will only be considered if the request is made on the same day of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to the sellers/merchants listed on the Platform and they have initiated the shipping process, or if the product is out for delivery. In such a case, you may choose to reject the product at the doorstep.

Note: Fusion India does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund/replacement may be provided if you can establish that the quality of the product delivered is not satisfactory.

3. Damaged or Defective Items

In case of receipt of damaged or defective items, please report the issue to our customer service team within 2 days of receiving the product. The request will be entertained only after the seller/merchant listed on the Platform has checked and verified the claim.

4. Product Not as Described

If you feel that the product received is not as shown on the site or not as per your expectations, you must notify our customer service team within 2 days of receiving the product. After reviewing your complaint, the customer service team will make an appropriate decision.

5. Manufacturer’s Warranty

For products that come with a manufacturer’s warranty, please raise the issue directly with the manufacturer.

6. No Refund Policy

Please note that once a purchase is made, refunds are not permitted under any circumstances. Refunds will only be considered in cases where the product is proven to be defective/damaged and is not replaceable.

7. Refund Timeline

In case of any refunds (if approved under exceptional cases), it will take 7–10 working days for the refund to be processed to you.

8. Contact Us

For any cancellation or refund-related queries, you can reach out to our support team:

Email:support@buyfusion.in

Address: FUSION INDIA, 2203/5 RAMA COLONY, PEER JI MOHALLA ROHTAK, HARYANA-124001